An Italian court docket dominated Netflix has to refund its clients for value hikes courting again to 2017

As an alternative of elevating costs once more, Netflix could must decrease its subscription prices in Italy. A court docket in Rome lately dominated that Netflix owed its Italian customers a refund for value hikes between 2017 and January 2024 and a discount to earlier subscription prices. On prime of the refunds, Netflix Italia must inform its affected subscribers of their proper to a refund.

The lawsuit was initially filed by Movimento Consumatori, a shopper rights group based mostly in Rome. The group’s president, Alessandro Mostaccio, stated in a press release that greater than 25,000 Netflix customers have complained to Movimento Consumatori that they don’t seem to be glad with the value will increase over time. In response to the legal professionals representing the shoppers, Premium subscribers are entitled to a refund of roughly 500 euros, whereas Normal tier clients ought to get again about 250 euros.

Mostaccio additionally stated that if Netflix does not instantly cut back costs and refund its clients, the patron rights group would pursue a class action lawsuit to get better funds. A Netflix spokesperson advised Reuters that it will enchantment the Italian court docket’s ruling, including that the corporate takes “shopper rights very critically and imagine our phrases have at all times ​complied with Italian legal guidelines and follow.” On the opposite facet of the world, Netflix once more raised prices for its US clients, this time throughout all of its subscription tiers.